Perhaps you’re finding it a challenge to understand what’s under the bonnet of Hybris. If so, you’re not alone. When you’re looking for how to learn Hybris technology, a simple google search may not get you as far as you’d hope. With that in mind, we’ve done some of the legwork for you by gathering together how to find the resources and advice from people who’ve been there and understand your pain!
Remember that, realistically, becoming proficient in Hybris will take some time. Technology writer Simon Huggins estimates that it takes around six months for a skilled Enterprise Java developer to achieve a degree of fluency of working in Hybris, and around two years to become proficient. This should put your personal and team goals in perspective – it’s definitely a marathon rather than a sprint.
SAP’s own observation is that setting up and deploying all components in the Hybris portfolio takes a little time, so it often makes the most sense to start with a limited number of modules and scale up from there.
So where do you begin?
Get Wiki with it
The SAP Customer Experience Wiki is going to be invaluable as you increase your knowledge of Hybris, so make sure you and your team get set up with a login and start to find your way around the wiki at the first opportunity.
Do the preparation
From a programming perspective, it’ll be a big help to ensure that the relevant people have an understanding of the following before your team starts to get really stuck in:
- Object-oriented programming (OOPS) concepts – this 6-part blog series from James E. McDonough is a good place to begin
- Exception handling – some advice from SAP on handling exceptions is available here
- Spring and Spring MVC – try an online tutorial to get up to speed with this open source Java platform
- Apache web server software
Get the right hardware
It might sound obvious, but you’ll need well-configured machines for anyone who’s going to be hands-on with Hybris, or they’re likely to spend more time rebooting than troubleshooting.
Connect with experts online
Who better to ask than SAP’s own experts? They can help you with specific queries via the SAP Customer Experience Experts, and you can find a full, searchable list of topics here.
If you want structured training, SAP’s own programmes are tailored to different functions, so you can find the right training for each team member who needs it:
- Business users
- Business stakeholders
- Developers and software architects
- IT project managers
- System admins
You can find out more about Hybris Education here. Outside of SAP’s own accredited certification, a limited number of providers offer online training courses that aren’t SAP approved.
It’s worth keeping an eye on what’s on offer via SAP’s massive open online courses (MOOC) as well, which can increase your broader understanding of the platform. These MOOCs are free to participate in and are open to anyone, requiring no pre-existing relationship with SAP. There’s the promise that you’ll “meet experts and peers in the course forum and earn a certificate through gamification” too.
Follow specialist blogs
While there aren’t hundreds of blogs on Hybris, those that are out there tend to delve right into the nitty-gritty. The Hybris geeks over at Bit Byte, for example, offer hands-on hacks in their blog, while Hybrismart offers plenty of sound advice, and you can get a feel for top-line strategy and case studies at Customer Experience Innovation Forum’s blog.
Attend SAP Customer Experience LIVE
For an immersive educational experience, why not take time out to attend SAP Customer Experience LIVE? You’ll get a chance to discuss your challenges face-to-face with like-minded individuals, which may reinvigorate your approach. If you missed the 2018 event, you can find out what went on here via replays of all the symposium’s sessions and learn from experts who understand your challenges.
Use WhatsApp for SAP product support
You can join a number of SAP-run WhatsApp groups and the instructions to sign up are very straightforward. You’ll need to have WhatsApp installed on your smartphone, then simply scan the relevant QR code to get started!
And if you’re short on time…
Maybe you have specific pain points impacting the bottom line that need to be addressed quickly. If so, weigh up the cost versus benefit of bringing in an outside consultancy to get your system working to optimal effect as quickly as possible. You’ll increase your team’s knowledge along the way without having to invest as much time, which may be more cost-effective for your organisation in the long run. Bear in mind that the number of specialist consultancies dealing in Hybris is limited, so availability may be in a factor in choosing a consultant to partner with.