Its user-friendly, web-based application increases the productivity of your service agents, enabling them to operate faster and smarter than ever before. With feature rich, powerful functionality and an intuitive interface, it promotes easy user adoption and ongoing navigation. The ability to rapidly and effectively manage customer enquiries improves engagement levels, presents upsell and cross-selling opportunities and ultimately drives conversion.
Delivered within SAP, Omnia contact centre leverages your existing SAP data which is always up-to-date and immediately available to your service teams. Key information is served to employees quickly and in a straightforward manner, ensuring that customer communications remain clear and efficient.