Omnia B2B & B2C Contact Centre

Empower your call center teams to provide outstanding customer service

Leading SAP based contact centre solution

Omnia contact centre provides a business solution aligned to a true omni-channel strategy; enabling call centre teams to positively reflect your brand and offer an enhanced, integrated customer experience that is consistent across all touchpoints.

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Content centre application screen on laptop

Its user-friendly, web-based application increases the productivity of your service agents, enabling them to operate faster and smarter than ever before. With feature rich, powerful functionality and an intuitive interface, it promotes easy user adoption and ongoing navigation. The ability to rapidly and effectively manage customer enquiries improves engagement levels, presents upsell and cross-selling opportunities and ultimately drives conversion.

Delivered within SAP, Omnia contact centre leverages your existing SAP data which is always up-to-date and immediately available to your service teams. Key information is served to employees quickly and in a straightforward manner, ensuring that customer communications remain clear and efficient.

Contact centre testimonial

" Great improvement in customer experience and sales volumes. "

Terry Bedeau Project Manager, NICEIC

Omnia B2B eCommerce

Discover The Power of Content Management

Omnia SAP CMS ensures all product information remains in one location; providing a central facility to maintain enriched data such as images, buying guides and marketing content, enabling you to place new information online quickly and efficiently.

Omnia SAP CMS