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SAP CX Solutions and Services

Our aim is to remove the complications faced by your internal teams, leaving you to focus on delivering strategic business value, whilst safe in the knowledge that your systems are up to date, efficient and secure.

Weaveability understand the resilience required to the front-end of your business. The SAP CX application can be a serious investment, requiring care and attention to ensure peak performance and stability within this complex environment.

We are specialists; one of a select few companies that provide end to end services. The unparalleled skills of our UX/UI creative team enable us to deliver completely tailored customer journeys; from the initial SAP CX implementation, into the deep technical integration of SAP ERP, through to individual infrastructure requirements, delivering world class services to your end users.

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Consultancy

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Consultancy

Concise, professional consultancy in an area that is typically fraught with jargon and misdirection. We ensure a practical and comprehensive process configuration that removes complexity; significantly decreasing the operating costs of running SAP CX. We have a proven track record in reducing overheads for SAP CX customers and delivering cost effective solutions.

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Development

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Development

We have a 30-strong team of SAP CX developers and consultants who not only understand ecommerce, but also the deep technical nature of delivery to guarantee perfect results.

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Support

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Support

A combined team of 20 support professionals that will ensure any issues are immediately captured and a speedy response is provided. In most cases, before you or your customers even know there is a problem! Providing a 24/7/365 operation, we can quickly investigate any problems that may arise, at any time, and quickly respond with a qualified resolution.

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Creative Design – UI/UX

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Creative Design – UI/UX

Customer journeys should provide the most simplified, intuitive version of a transaction or process your customers could ever experience. It is the job of our creative teams to analyse the journey and present a seamless, enjoyable experience that incorporates beautiful design.

SAP CX Infrastructure Managed Services

Solution Monitoring

Our world class monitoring and alerting systems provides us with deep sensors in the customer journey. We provide monitoring of the entire hardware and software layers. We also monitor far field 3rd party integrations like payment gateways, chasing down resolutions even when the 3rd party hasn’t understood there is an issue.

Hosting and Infrastructure

Our hosting teams provide services across all cloud infrastructures like AWS, GCP and Azure. These platforms vary in their capability and we can help you to leverage the cost-efficient benefits and design of a scalable, elastic, resilient platform that allows you to pay for compute power as required, not fixed static tin.

Application Maintenance

A critical area of any infrastructure is to stay within a support release, ensuring you have the support of SAP CX teams. We will create an ongoing plan, with specific maintenance windows that seamlessly keeps you updated within your environment.

Upgrades and Patching

Rest assured, we’ll keep you informed of any updates, but ultimately you can leave this to us - leaving you with more time to concentrate on business improvement strategies, instead of none value added activities.

Disaster Recovery services

When it comes to DR, you can be confident that all planning is completed with your sign off. This provides you with the peace of mind that your systems are not only safe and resilient, but also meet with your individual requirements, ensuring extremely fast recovery times in the event of a disaster.

If you would like to know more, please contact us.

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Get in Touch Today

If you would like one of our SAP CX consultants to get in touch with you to discuss your SAP CX requirements in detail, please contact us.

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