We look into eCommerce security in the run up to another busy trading period. Businesses may be thinking of summer sales, but with planning for the Black Friday blitz looming on the horizon, there are a lot of ways you could be hacked…
After the Christmas rush had finished and the last few remnants of the January sales dwindled in the back of the shop/CMS, for many hackers and online crooks this was only the beginning of another year trying to outsmart the eCommerce industry. With last years’ online and particularly mobile sales reaching record breaking figures, multi-currency symbols are appearing in the eyes of internet fraudsters everywhere. As we move into the summer sales period, what can be done to stop them and prepare for this year? Nothing – there will always be people bent on causing as much havoc as possible simply because they can, but you can do something to prevent your business becoming another victim.
When it comes to eCommerce security, it doesn’t hurt to take every precaution possible, but you could be scuppering your chances of aversion from the word go, if your eCommerce platform isn’t built to take the usual hacking attempts in its stride. Below are three of the most common issues which leave your system open to attack, and the one solution that will defend you.
1) Version Aversion
This is without a doubt one of the easiest ways for people to breach your security protocols. First of all, if you’re using a third-party platform, you need to stay on top of any new versions which have vital security enhancements. It has often been the case that breached sites are running three- or five-year-old versions of integrated software which haven’t been updated for various reasons – hackers know this, and they can become favourite targets very quickly.
It is not just the webserver you need to update though; one reason for companies not updating the software is because of that common issue with coding. So many times it happens where just because your favourite piece of coding hasn’t been brought up to speed, you find it a better idea to keep the current version. All third-party coding needs to be updated too.
So, what’s the solution? Go native! With a native solution, you are in sync with SAP, so any updates which occur will be automatically uploaded without any hassle, costly procedures, or damage to your growth if you opt to stay with an outdated system for fear of losing your coding.
2) Driven to Distraction
Your change in capacity is another perfect example of where you might be dropping the ball. Let’s say you’re running a third party software solution, and today, there are over 1,000 transactions per minute going through the system. However, when its Christmas time, resources can be stretched to their very limits. Hackers are aware that during those busy periods of the year, shopkeepers focus is primarily on sales, meeting demand and maintaining a smooth process for all shoppers. They are fully aware of the fact that the effort to monitor security has the potential to become overwhelming, and it can take a split second for you to lose masses of personal client data, money and credibility.
With a native solution, both of these issues are scaled up. On the one hand, the capacity overload can be alleviated, as you can simply buy an application servers and add as many users as you need to that box. Third party solutions don’t necessarily work at an enterprise level though, so yet another brick of hardware must be re-implemented with that platform on top of it whenever your capacity becomes a problem. On the other hand, and dealing directly with the hacker side of things, the beauty of a native platform is that it has enterprise level security, offering you the best line of defence against potential fraudsters.
Finally, when it comes to security, training is vital. Having integrated software can be a nightmare to understand if you aren’t an expert in that specific area, and often a lot of problems arise when the IT team have to drop what they’re doing and help with simple content-related stalls. With regard to security, this sort of thing can’t be happening on a regular basis in times where orders are particularly high.
Tearing the IT team away from their core business can leave gaps in the workings of your system which can mean security is compromised. With an SAP-native system put in place, this no longer needs to be a concern, as the simple-to-use CMS can be operate by any member of staff who has minimal training. This leaves your tech-team free to monitor the more fundamental aspects of your business, like security, but also means that hackers are less likely to find a window of opportunity when the website isn’t being monitored.