Top three questions we’re asked by clients

top 3 questions we're asked by clients

When we deliver that all-important first pitch to a client, there are usually three questions dancing on their tongue by the end of it. Here, we’ve addressed each of them so that we can lay some of your initial fears to rest.

1) How quickly can this project be completed? 

Most clients do their research before coming to us, and they know that most solutions on the market can take as long as 12-24 months to complete the project, and this is usually the answer they expect of us.

Our solution only takes an average of 3-6 months though, so this is far from the case! You might be wondering “what’s the catch?”, but there’s a very simple reason for our product being so much faster to implement than anyone else on the market: our solution is native.

If you haven’t heard me mention this before, it basically means that our solution doesn’t require any integration at all in order to work. Other companies may be able to deliver their solution in 6-12 months, but you can add considerably more months on top of that for the integration and testing of the SAP platform, which present huge risk to a costly and painstakingly-long process – not to mention frustration given the delay you will experience in receiving any return on your investment. 

Because we deliver our solution natively and we understand SAP technically, there is no integration at all and everything is much quicker to implement, meaning we are able to deliver a more efficient product and a complete solution in significantly less time.

2) How will the eCommerce solution interact with my existing back-end systems? 

This is always a very simple answer for us, and a lot of the client concern surrounding this again comes from researching competitors who have to use mountains of integration and middleware in order to achieve the kind of cohesion that our solution can achieve so effortlessly.

Due to our native approach, Omnia could take just six months to begin seeing the returns and the benefits of the project. Because of the zero integration aspect of our solution, it sits on top of your existing SAP platform, rather than built separately from it and needing extra hardware and software to make the back end systems work with it. 

Most people assume that because we don’t have this costly added effort that our product is in some way inferior, but it is the total opposite – in fact, it’s superior to every other product. We can deliver a full eCommerce project in a much smaller period of time, and which works seamlessly alongside your existing back-end systems.

3) What will it cost me?  

Our customers like to cut to the quick, but we counter this question with another: “what will it cost you if you don’t?” There are many ways in which opting for a comprehensive solution can save you thousands, and the first is by looking at the Total Cost of Ownership. Our native solution produces savings not only at the point of project delivery, but as you utilise the solution in the future. For example, with non-native solutions, you may need to factor in other additional ongoing costs including:

• Security for your external eCommerce solution
• Training and even additional personnel, as your business requires team members with an understanding of both SAP and the external eCommerce solution
• The potential for downtime and diminished performance, as the areas of integration provide the weakest links in your landscape 
• Complicated upgrades and enhancements as you consider how these will affect two platforms rather than one
• Regression testing on multiple platforms every time you upgrade any component

On the other hand, think of all the ways you can streamline your business by opting for a native solution. For example, sales teams can spend more time making proactive sales calls or improving elements of overall customer service, instead of wasting precious time on order entry. Or, Credit Control can spend less time dealing with enquiries such as requests for statements and copies of invoice, because the customer can self-serve and find them all. This all contributed to the efficiency of your staff and ultimately your business, utilising all resources to the maximum and leaving less opportunity for costly mistakes made by you.   

Cost is important, but don’t forget to consider the other side to it: what will it cost you in future if you don’t prepare now?

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