NICEIC B2B Customer Portal Overview
NICEIC is the UK's leading voluntary regulatory body for the electrical contracting industry and has been assessing the competence of electricians for over 60 years. Along with its other operating arm, ELECSA, it currently maintains a roll of over 36,000 registered contractors. They deal with over 60,000 assisted queries per year and the issuing of over 1m certificates per year, in addition to annual assessments for certification. NICEIC currently helps around 500,000 consumers find a contractor on an annual basis.
The challenge was to offer their customers an easier and more effective way of managing their certification and accounts with NICEIC. This in turn would ease the manual resource burden and improve efficiencies within the NICEIC and ELECSA headquarters.